Frequently Asked Questions
Shipping & Delivery
Production Time
Since each product is made to order, please allow up to 5 days for production before your items are ready to be shipped.
Shipping Times
For orders shipping to the USA, please expect a delivery time of 5-7 days. For orders within the EU, you can anticipate a delivery time of 3-5 days.
Shipping Origin
Our production facility is based in the EU, specifically in Poland. Our main team is based in Ukraine.
Shipping Costs
To provide the best possible service, we offer free shipping on all orders, regardless of the destination.
How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. If you did not receive any tracking link, please contact us. Use this page to track your order.
Product questions
What size should I order?
You can full size guide on this page.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Are your materials sustainably sourced?
Our commitment to sustainability extends to every aspect of our products. We take pride in using responsibly sourced materials for our t-shirts, sweatshirts, bags, posters, frames, and wood pins. From organic cotton for our apparel to eco-friendly materials for our frames and pins, we strive to minimize our environmental impact while delivering high-quality products. You can enjoy your personalized items knowing that they have been crafted with care and respect for the planet.
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard), Google Pay and Apple Pay.
Can I pay with my card?
Yes, you can use any Visa or Mastercard.
Is my payment information secure?
Rest assured that your payment information is completely secure when shopping with us. We prioritize the protection of your data by utilizing trusted payment gateways such as Stripe and Shopify payments. These platforms employ industry-standard security measures to encrypt your financial information, ensuring a safe and reliable checkout process. You can shop with confidence, knowing that your payment details are handled with the utmost security and privacy.
Collaborations
Do you collaborate B2B?
Definitely! If you would like to work with us, please pop an email over to hello@mapinly.com.
Can I become a Mapinly retailer?
Interested in selling Mapinly in your physical store or online shop? Fantastic! We're excited to collaborate with you. Simply reach out to us at hello@mapinly.com and provide some details about your store, including the type of business you run (Online Only, New Business, Independent Store, Multiple Retailer). We'll respond to your inquiry as quickly as possible. We look forward to exploring this opportunity with you!
I am a social media influencer. Can I collaborate with you?
We're thrilled to collaborate with talented social media influencers like you! If you have a passion for our personalized map products and believe your audience would love them too, we'd love to hear from you. Reach out to us at hello@mapinly.com and let us know about your social media presence and why you'd be a great fit for our brand. We're excited to explore the possibility of working together and creating amazing content that showcases the beauty and uniqueness of Mapinly.
Do you represent the press?
We value partnerships with the press and media outlets to share the story of Mapinly. If you're a journalist, blogger, or media representative interested in featuring our products, we would be delighted to collaborate with you. Please contact our press team at hello@mapinly.com with your inquiry, and we'll provide you with all the information and assets you need. We look forward to working together and sharing the Mapinly experience with your audience.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing hello@mapinly.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
Where is Mapinly located?
Our passionate team is based in Ukraine, where we work diligently to bring you the best products and service. However, our production facilities are located in Poland, allowing us to ensure the highest quality and efficient production process. This combination of expertise from both countries enables us to deliver exceptional products that exceed your expectations. We take pride in our international collaboration and are committed to providing you with top-notch creations from our Polish production facilities.